Politique d’expédition

At MIAWOU, we are committed to providing our customers with a simple, reliable, and transparent shopping experience. We pay particular attention to the preparation and shipment of every order to ensure delivery under the best possible conditions.

Order Processing & Shipping

To ensure efficient order processing, we work with professional logistics providers who handle the preparation, packaging, and shipment of our products.

Our products are shipped from various domestic and international warehouses to ensure reliable, secure, and fast delivery.

This organization allows us to efficiently manage our inventory, adapt to order volumes, and maintain a high level of service quality.

Shipping Costs

Free shipping is available on all orders over €50.

Any applicable shipping fees will be clearly displayed during the checkout process before payment is completed.

Delivery Times

Processing Time

Orders placed before 2:00 PM (Central European Time) are generally processed within 1–2 business days, Monday through Saturday.

Orders placed after 2:00 PM are processed starting on the next business day.

Estimated Delivery Time

Delivery generally takes 3–5 business days, Monday through Saturday.

Total Estimated Time

The total estimated time from order confirmation to delivery is therefore approximately 4–7 business days.

These delivery times are provided for information purposes only and may exceptionally vary depending on the carrier, weather conditions, periods of high demand, or circumstances beyond our control.

Carriers

Depending on the destination and the characteristics of the order, our packages may be shipped with the following carriers:

  • DHL
  • DPD
  • COLISSIMO

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to follow the progress of your package through our tracking page or directly through the carrier's website.

Delivery Issues

If you experience an issue with your delivery, including a significant delay, a damaged package, or a package reported as lost, please contact our customer service team as soon as possible.

We will do our best to assist you and find a solution to ensure that your order reaches you under the best possible conditions.

Returns

For information about the conditions and procedure for returning an item, please refer to our Return & Refund Policy.

Shipping Destinations

We currently ship our products to:

  • France;
  • Countries within the European Union;
  • Switzerland.

Available destinations may vary depending on the products and applicable shipping conditions.

Need Help?

For any questions regarding your order, delivery, or tracking, you can contact our customer service team.

Customer Service Hours:
Monday to Saturday, from 9:00 AM to 3:00 PM (CET).

We aim to respond to all inquiries within 1–2 business days.

Thank you for your trust and for your order from MIAWOU.